Shipping policy

At Beauty Ontilba, we are committed to delivering your orders safely and efficiently. We strive to provide a smooth shopping experience and ensure your beauty essentials reach you in a timely manner.

1. Order Processing

All orders are processed within a reasonable timeframe after they are placed. Once your order has been confirmed, our team will prepare it for shipment.

Please note that order processing may take additional time during holidays, promotional sales, or periods of high demand.

2. Shipping and Delivery Time

Our estimated delivery time is 7–8 working days from the date your order is confirmed and processed.

Please keep in mind that delivery times are estimates and may vary depending on your location, courier services, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Confirmation and Tracking

Once your order has been dispatched, you may receive a shipping confirmation with tracking information, if available. This will help you stay informed about the status of your delivery.

4. Shipping Delays

While we do our best to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control. Beauty Ontilba cannot guarantee delivery on an exact date.

If your order has not arrived within the expected delivery period, please contact our customer support team for assistance.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order. Beauty Ontilba is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

If you notice an error in your shipping details, please contact us as soon as possible. We will do our best to assist you before your order is dispatched.

6. Lost or Damaged Orders

If your order arrives damaged or appears to be lost in transit, please contact our customer support team so we can review the issue and assist you with the next steps.

7. Contact Us

If you have any questions about shipping or the status of your order, please contact us through the contact information provided on our website:

Website: https://beautyontilba.com/

Thank you for shopping with Beauty Ontilba. We appreciate your trust and look forward to serving you!